物流政策
LECJAS ("we" or "us" or "our") is committed to providing full customer satisfaction concerning the product purchased by you. This SHIPPING POLICY (“Policy”) applies to your purchase of any products from us through our website https://www.lecjas.com/ (“website”). You mean a natural person or an entity who buys a product from us through our website.
PLEASE READ THIS POLICY CAREFULLY AND BY YOUR ACT OF PURCHASING ANY PRODUCT FROM US YOU HEREBY AGREE TO BE BOUND BY THIS POLICY.
Our products all come from handicrafts and handicraft production areas in mainland China, and product packages will be shipped from mainland China.
We currently only accept orders to the continental United States (excluding Alaska, Hawaii, U.S. outlying islands, and military zip code areas)!
The opening hours for orders in other regions around the world are waiting to be opened. Please pay attention to the public information on this site at any time.
Our products include two categories: standard products and customized products. The following is the logistics timeliness information of standard products (Excluding customized products. Customers who customize products, please refer to the product page details about the timeliness of "customization, order processing, cross-border transportation" Special Note!)
After LECJAS receives your order, the order processing time in China is: 3-5 days.
Our cross-border logistics service provider currently offers two shipping options: "standard and express".
Standard shipping time is 7-15 days (free)
Express shipping time is 5-10 days (additional fees will be charged depending on the volume and weight of the product, see the checkout page for details)
The door-to-door delivery time in the United States will be determined by our terminal delivery service provider. They will call you in advance to collect the package. Please fill in your contact number accurately when placing an order!
So, the estimated total time from when you place your order to when you receive your package is:
The total delivery time for standard shipping is 10-20 days
The total delivery time for express shipping is 8-15 days
Please estimate the order delivery time according to the time you place the order, and pay attention to the package information. You can also check the logistics information in the order and the logistics status information in the mailbox.
Please do not order if you have strict requirements on delivery deadlines!
In the same order, if there are different types of products (standard products, customized products), we will follow the principle of "unified delivery according to order" to perform cross-border delivery:
The orders are all standard products, and the delivery time will be implemented according to the delivery time selected at order checkout!
All orders are customized products, and each product must be delivered to the warehouse. The customization time of the order is calculated based on the product with the longest customization time, and the cross-border delivery time is also implemented!
There are both standard products and customized products in the order. All products must be delivered to the warehouse. The customization time of the order is calculated based on the product with the longest customization time, plus the cross-border delivery time limit is implemented!
If you want to implement the delivery time of different products separately, please place separate orders!
Products with special instructions "No Returns or Exchanges" are not returnable or exchangeable, so please be careful when placing your order!
Once an order is shipped, it cannot be canceled or refused! Unless agreed by contacting customer service, refunds will be made after deducting the reverse freight after the goods are returned to the delivery warehouse for inspection and acceptance without damage.
If the delivery address provided by the buyer is incorrect or incomplete, and the buyer cannot be contacted, resulting in failure of normal delivery, the refund will be made after deducting the reverse shipping fee after the goods are returned to the shipping warehouse for inspection and acceptance without damage.
For international shipments, you are solely responsible for paying any customs duties, taxes, and levies imposed by local authorities and for complying with any applicable laws (including sorting any issues raised by any customs authorities).
If the customs department requires KYC, the buyer needs to provide the KYC details within the stipulated time. If the buyer fails to cooperate with customs, or delays in cooperating with customs, all losses, fines, late fees, additional freight, legal risks and other responsibilities caused by the buyer will be borne by the buyer, and we will not bear any responsibility.
We may be unable to ship certain Products to:
a) certain destinations especially those which are affected by natural calamity, active war or restricted by Air and Ocean shipping lines)
b) certain persons (especially those who are on U.S. Restricted Person List or similar such lists).
We are not responsible for the delayed delivery of shipments due to customs issues.
During major seasons and holidays, order processing and delivery timelines may be extended. You are therefore advised to plan your purchases in advance in such cases.
Other Terms:
Notwithstanding anything contained herein, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever without any further liability. On such cancellation, we will notify you and provide you with a refund of the price you paid for the product.
We are not responsible or liable for any delays or failures in performance from any cause beyond our control, including, but not limited to acts of God, changes to law or regulations, embargoes, war, terrorist acts, lockdowns, fire, earthquakes, acts of third parties or epidemics.
If any provision of this Policy is found to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable.