退款政策

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Our return warehouse will verify the physical products based on the order information!

To start a return, you can contact us at Billin2019@gmail.com. Please note that before returning the goods, please contact us in advance to obtain the return address and inform us of your city. We will arrange a nearby return warehouse for you to shorten the return time as much as possible!

You should consider using a trackable shipping service or purchasing shipping insurance. Email us with the tracking number.  We cannot guarantee that we will receive your returned item.

The return shipping cost caused by non product quality issues, non transportation damage issues, dislike, wrong order placement, or exceeding the allowed return time shall be borne by the buyer, and the shipping cost shall not be refunded!

If your return is accepted, please pay attention to the order status, email information, and instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Billin2019@gmail.com.

Damages and issues
Please check your order upon receipt. If there are any defects, damages, or incorrect items received, please contact us within 48 hours and attach three or more clear photos/videos of the damage from different angles for us to evaluate and correct the issue.

Exceptions / Non-returnable items

Please note that we can only handle returns and refunds for products purchased directly from Lecjas.com (rather than any other sales store).

Handmade products with slight differences in color tone, shape, or size between products, as well as slight differences in color tone between the actual product and the display screen, are not considered defects and do not meet the conditions for return or exchange.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will ship replacement items within 7 business days and notified after shipment is made. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Billin2019@gmail.com.